Software Maintenance
Leave the software maintenance to us so you can focus on your business
What Is Software Maintenance?
While any investment in custom software should yield an application that works beautifully and meets your goals upon deployment, even the most flawless system will need adjustments even after its in use. Software maintenance is required to keep everything working smoothly and to update the application to meet evolving business needs and customer demands.
Why Do You Need Software
Maintenance?
Without ongoing maintenance to fix bugs, adjust or add
features as necessary, and update the foundational
technology, your bespoke software solution will
eventually fall out of date—and out of favor with users.
To remain on the cutting edge and continue serving its
highest purpose, any web or mobile application requires
some kind of regular maintenance.
Corrective Software,
Maintenance
Maintenance
Corrective maintenance is the kind that’s performed
when something goes wrong when there’s a problem that
must be corrected. Any bugs in one piece of a software
application can have widespread effects on the
application as a whole.
Often, necessary corrections are identified when users send in bug reports; however, if a company can catch these errors through proactive monitoring and fix them before they impact customers, that’s even better.
Often, necessary corrections are identified when users send in bug reports; however, if a company can catch these errors through proactive monitoring and fix them before they impact customers, that’s even better.
Adaptive Software
Maintenance
Maintenance
Adaptive maintenance is about ensuring your software
is keeping up with the times. This may mean updating
it to be compatible with newly available technology,
or making changes to ensure compliance with new
industry regulations.
Perfective Software
Maintenance
Maintenance
Anytime you release a new software system, real-time,
everyday use will highlight additional features and
adjustments that would make the application work even
better or support users even more effectively.
Perfective maintenance is about analyzing and
implementing those new ideas in order to “perfect” the
software.
Preventative Software
Maintenance
Maintenance
Just like your annual checkup with your physician is
about keeping you healthy and preventing major
illness, preventative software maintenance identifies
and addresses minor issues and latent faults that,
left unchecked, can become big problems in the future.
Why Choose Algothic for Your
Software
Maintenance?
We make your business
our business
We know how much the stability of a software solution impacts your business, and we pride ourselves on being more than just "fixers." We work to understand your business needs and the full scope and purpose of your software so that we can proactively support you in all four types of maintenance.
Fast and effective
responses
When it comes to software maintenance, time is of the essence. Thanks to our global business model and highly qualified personnel, you can rely on our fast and efficient response to whatever issue you're experiencing, any day, any hour.
Established and proven
procedures
Algothic uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement , and you can always track the progress and outcomes of your service request in real-time.
Customer-centric
expertise
We genuinely love helping our customers. Algothic specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.
Software Maintenance Process
-
Identification & Tracing
Firstly, we need to identify what, exactly, needs to be fixed or updated. Sometimes we start this process based on user feedback, and sometimes we use our own diagnostic processes.
-
Analysis
Once we know what needs modification, we review the suggested adjustments in order to understand how a proposed change will impact the system as a whole. As part of the analysis phase, we also create a cost estimate to help our clients determine whether the proposed maintenance is a wise financial investment.
-
Design
If we all agree the suggested maintenance is a smart move, we get to work designing the change based on requirements and specifications we develop alongside our clients.
-
Implementation
Once the changes have been designed, our team of programmers incorporates them into the existing software application.
-
System Testing
Before the changes go live, we test them rigorously, putting them through the same quality assurance process we use for brand new software.
-
Acceptance Testing
Once our team is satisfied by the quality and effectiveness of the modifications, our clients take a turn testing. This is important because users, as opposed to developers, can identify any lingering practical issues or needs in the piece of the software we’re maintaining.
-
Delivery
Only when everyone is satisfied with the results of the modifications do we launch them for end users to access.
The Cost of Software
Maintenance
We won’t sugarcoat it: software maintenance is a
significant investment. You can expect maintenance to be
more costly than the initial development and deployment,
potentially up to $60,000 per year. However, compared to
the opportunity costs of running buggy or out-of-date
software, it’s almost always worth the price tag. We
recommend working with a trusted software development
partner to understand which proposed changes will
provide you the most significant ROI and which might not
be worth the cost.
-
AssessmentWe start each transition process by performing a 360-degree assessment of your application to find out exactly what's wrong. Then, we figure out exactly how to fix it.
-
PlanningNext, Algothic experts will create a detailed plan for tracking your application's performance bugs, prioritizing improvement goals, and meeting your timeline and budget.
-
ExecutionWe understand that getting your project back on-track is vital to your business success. That's why Algothic support specialists are trained to work as quickly as possible.
-
MaintenanceAlgothic always wants to move your system forward, not focus on the past. After we've found the root cause of your third-party issues, we move quickly towards ensuring the technology is solid. After that, most software maintenance will focus on improving features as your business needs evolve.
Customer Success Stories
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A startup approached Algothic with a charitable fundraising initiative to provide individuals with the opportunity to make monetary donations to fund the purchase of textbooks for students.
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Frequently Asked Questions
How much will software maintenance cost?
As with so much of software development, the answer
is, it depends. Factors that affect costs
include the type of maintenance being performed, the
scope of the changes, and what shape the existing
software is in. (It often costs more to update
software that is far outdated, long neglected, or
cobbled together from old, out-of-use technologies.)
What percentage of software development is maintenance?
We estimate that about 90 percent of the total cost of
software ownership is maintenance. But again, it’s
important to keep in mind that maintaining your
software and keeping it up to date is the best way to
ensure it keeps providing maximum value and ROI to
your business.
What are examples of software maintenance?
- Adding capacity to support a growing customer base
- Fixing a bug that was discovered or introduced after deployment
- Adding a brand new feature based on user feedback
- Updating a workflow when everyday use highlights a potential improvement
- Adjusting security features to comply with new legal regulations
- Refreshing the user interface to match evolving brand aesthetics
- Updating the foundational technology to be compatible with new software systems and development capabilities
Start working efficiently with Algothic
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